Service Dispatch
Service Dispatch
Lots of companies can dispatch people and/or data, but this is only half of the story. Getting accurate and timely data back into the hands of decision makers is an important key to success.
NovoTrax’s Service Dispatch is a powerful tool that handles and tracks service requests through every step in the process to completion. You won’t need to wonder what the status of a given request is. You will know when the task is expected to be completed, what delays are causing a slowdown, who is actually working on your request, and even what parts are needed. NovoTrax gives you the answers you are looking for with real-time data for real results.
Best of all, Service Dispatch is fully integrated with every other great NovoTrax product; like Asset Management, Fleet Management, and Inventory Management. You will be able to track tasks, labor, parts and materials, vendors, service agreements, warrantees, and more.
Service Dispatch allows you to schedule preventative maintenance on any asset, area, room, or property of your facility.
Service Dispatch intelligently assigns electricians to do the electrical work, plumbers to do plumbing, HVAC staff to work on HVAC, mechanics to perform automobile and fleet work, and every other department in your enterprise accordingly to their respective focus of work.
In addition; NovoTrax’s Service Dispatch is intelligent enough to automatically match and assign the right technician according to skill level, certifications, and other qualifying factors. It will place Journeymen on tasks requiring Journeymen skills, and Apprentices on tasks suitable for Apprentices skills.
Reports are detailed giving you useful information to run your business in the most effective and efficient way. No one does it better than NovoTrax!
Mobile Solution
NovoTrax works flawlessly with mobile devices, such as Apple and Android, allowing officers and other technicians to get their respective assignments and respond quickly. Efficient and silent communication keeps steady work flow and secures privacy. Also works with single direction and two way paging systems.
1100 NW Loop 410, Suite. 700
San Antonio, TX 78213
Toll Free:1 844-TRAX-24-7
FAX:1 844-872-9247