Smart Tow & Service Dispatching

CAD Service & Tow Dispatch With Smart Records Management can provide accurate dispatching of your service vehicle teams with “Return and Report” technology. Completely integrates with other NovoTrax products to allow full communication with Police, Fire & Rescue, and Ambulance and Emergency Medical vehicle dispatch Management.

With intelligent “One Call” technology, NovoTrax can drastically reduce response times and increase customer protection and safety assurance by custom utilization of detailed maps and Ariel coordinates to show streets, traffic congestions, fire-hydrants, and other important landmarks and buildings. Real-time data and event tracking give you the critical data history that you need for legal and investigative support.

Service and Tow Dispatch offers a wide variety of incident reporting and custody forms for quick and accurate data retrieval. Advanced automation technology maximizes resources and enhances safety and protection.

Mobile Solution

NovoTrax works flawlessly with mobile devices, such as Apple and Android, allowing officers and other technicians to get their respective assignments and respond quickly. Efficient and silent communication keeps steady workflow and secures privacy. Also works with single direction and two-way paging systems.



Because We Care
A generous portion of our proceeds proudly goes to the National Fallen Officer Foundation to help the families of our fallen heroes.

Overview
  • “One Call” Technology
  • Small, to large municipal solution
  • Multiple municipalities solution
  • Client-Side Configuration
  • Advanced Dispatch Control
  • Real-Time Communication
  • Real-Time Tracking
  • “Return and Report” technology
  • Fully compatible with mobile devices
  • 22 automation mode settings
  • Zoned Vehicle Matching
  • Call Type Vehicle Matching
  • Equipment Type Vehicle Matching
  • Best Fit Vehicle Matching
  • Multiple Vehicle Assignment
  • Open and/or Controlled Broadcast modes
  • Seamless integration with GIS
  • GPS / AVL Tracking
  • Tracks Fuel Usage
  • Tracks Efficiency
  • Tracks Driver’s Habits
  • Tracks Vehicle Health
  • Tracks Vehicle Maintenance
  • Tracks Hours of Service
  • Breadcrumb History Trail
  • Uploading files, such as receipts
  • Seamless integration with RFID
  • Seamless integration with RTLS
  • Seamless integration with Hospitals
  • Seamless integration with Ambulance dispatching
  • Seamless integration with Police
  • Seamless integration with Service & Tow vehicles
  • HIPAA Compliant
  • CJIS Compliant
  • Detailed Reporting lets you choose exactly what you want to see.
  • Report broadcasting keeps everyone on the same page.

1100 NW Loop 410, Suite. 700
San Antonio, TX 78213

Toll Free:1 844-TRAX-24-7
FAX:1 844-872-9247